Warranty, returns & refunds

12-month Manufacturing Defect Warranty

Unless a product page states a longer period, products purchased directly from Andy's include a 12-month Manufacturing Defect Warranty beginning on the date of delivery.

The warranty covers faults in materials or manufacture arising during normal household use. After assessing the product, we may repair it, replace it with the same or an equivalent product, or provide another appropriate remedy. The remedy will depend on the fault, product availability, proportional cost and your rights under applicable law.

What is not normally covered

• normal wear and tear, cosmetic changes that do not affect function, or consumable parts;
• damage caused by misuse, accidents, neglect, unsuitable conditions or failure to follow supplied instructions;
• damage caused by incorrect DIY installation, unauthorised modification or repair by another party; or
• a fault or limitation that was clearly disclosed before purchase.

These exclusions do not apply where the stated cause is not responsible for the fault or where applying the exclusion would remove a right that the law gives you.

Professional installation workmanship

If you purchased professional installation from us and believe the installation itself is faulty, contact us promptly. Please stop using the product if continued use could cause damage or create a safety concern. We will review the installation and, where the problem was caused by our workmanship, arrange an appropriate correction.

You are responsible for providing accurate property type, access, address, contact, ladder and site information. Additional work caused by concealed conditions, inaccurate information, third-party alterations or building restrictions is not automatically covered, but we will explain and agree any additional charge before carrying out extra work.

14-day change-of-mind period

You may request a return within 14 calendar days after delivery when the product is unused, uninstalled, complete and in resalable condition with its original accessories and packaging. Proof of purchase is required.

• You are responsible for safely returning a change-of-mind item and for its return cost.
• Installation charges already performed and other services already supplied are not refundable solely because of a change of mind.
• A deduction may be made for missing parts, damage or handling beyond what is reasonably needed to inspect the product.
• Sale and discounted products receive the same change-of-mind policy unless a different condition was clearly disclosed before purchase.

Damaged, incorrect or defective products

Contact us as soon as reasonably possible with your order ID, a description of the problem, and clear photos or video where helpful. Do not dispose of the product or packaging until we advise you.

Where goods do not conform to contract, available remedies may include repair or replacement within a reasonable time and with minimal inconvenience. If repair or replacement is impossible, disproportionate or not completed within a reasonable time, an appropriate price reduction or refund may be available. A refund may take account of use where permitted by law.

We will bear reasonable return or collection costs for an item confirmed to be incorrect, damaged on delivery or defective. We may inspect or test the product before confirming the remedy.

Cancellations and refunds

Contact us promptly if you need to cancel. We will try to stop an order that has not been dispatched or installed, but cancellation may no longer be possible once fulfilment has begun.

Approved refunds are normally returned through an agreed bank transfer or another appropriate method. We will tell you the expected processing time when the refund is approved. Your bank may require additional time to display the funds.

To start a request, visit our contact page and include your order ID.