Contact Andy's
Questions about a product, order, installation booking, payment or DIY guide? Contact us using the details below. We normally reply within 2–3 working days.
Help us resolve it faster
When contacting us about an order, please include:
- your unique order ID;
- the product name or SKU;
- a short description of what you need help with; and
- photos or a short video if the issue concerns damage, a fault or installation.
Please do not send passwords, one-time passwords, full bank statements, card details or other information that is not needed to handle your request.
Payment and installation matters
PayNow and bank-transfer payments are verified manually. Include your order ID in your message if payment remains pending. Installation dates shown at checkout are requested slots; we will contact you if a booking detail needs to be confirmed or changed.
For privacy enquiries, access or correction requests, or withdrawal of consent, use the email above and write Privacy request in the subject line.