These terms govern purchases and use of this website. By placing an order or creating an account, you agree to these terms together with our Privacy Policy and Warranty, Returns & Refunds Policy.
Andy's sells products with DIY or professional installation options and provides eligible buyers with restricted product-specific guides. Our contact details and business hours are available on the contact page.
You must provide accurate information and have authority to use the payment method, address, contact details and order ID you submit.
We take reasonable care to keep descriptions, images, stock, prices, discounts and installation fees accurate. Images are illustrative and screen colours or product presentation may vary. If a material error or stock problem is discovered after ordering, we will contact you and may offer correction, substitution or cancellation with a refund of money received for the affected item.
Prices are in Singapore dollars unless stated otherwise. The checkout total includes selected product and installation charges and any discount shown before submission. The 10% ladder discount applies only when the checkout conditions are met for every installation address.
Submitting checkout sends us an order request and generates a unique order ID. The acknowledgement page confirms receipt, not final acceptance or payment. Orders paid by PayNow or bank transfer remain pending until we manually verify the payment.
Please pay only using the instructions displayed at checkout and include the requested reference. We may contact you if the amount or reference cannot be matched. If we cannot accept an order after receiving payment, we will arrange an appropriate refund.
Delivery and installation dates are estimates or requested slots unless we expressly confirm otherwise. Delays may occur because of stock, access, weather, transport, safety or circumstances outside reasonable control. We will take reasonable steps to update you about a material delay.
For professional installation, you must provide the correct full address, property type, contact number, access instructions, remarks and ladder information. You are responsible for obtaining necessary building or management approval and ensuring safe, reasonable access to the work area.
If access is unavailable, the site is unsafe, the information supplied is materially inaccurate, or additional work is required, we may reschedule or propose an additional charge. Any new charge will be explained and agreed before the extra work is performed.
You are responsible for safeguarding your password and order ID. Notify us if you suspect unauthorised access. Each unique external order ID may be claimed by only one account.
Eligible DIY guides unlock only after a matching DIY order is marked completed. Guide access is a personal, limited, non-transferable right for the buyer’s own installation and maintenance of the purchased product. You must not share account access or order IDs, republish, sell, record, redistribute or attempt to bypass technical restrictions on the materials.
Guides provide general assistance and do not replace product-specific safety instructions or qualified professional help. Stop and obtain assistance if the work is unsafe, unclear or beyond your ability.
Our 12-month Manufacturing Defect Warranty and 14-day change-of-mind period are set out on the Warranty & returns page. Those policies form part of these terms.
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights concerning goods that do not conform to contract.
You must not misuse the website, interfere with its operation, probe its security, introduce malicious code, scrape restricted materials, impersonate another person, make fraudulent claims or use another buyer’s order ID. We may suspend access reasonably believed to be connected with misuse while we investigate.
Each party remains responsible for loss caused by its breach, negligence or unlawful conduct. To the extent permitted by law, we are not responsible for indirect loss that was not reasonably foreseeable, business loss arising from a consumer purchase, or loss caused by misuse, inaccurate information, unauthorised alteration or events outside our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded or limits your statutory consumer rights.
Purchases made through Shopee, Lazada, Carousell or another platform are also subject to that platform’s transaction terms. The platform may control payment, cancellation, return and refund handling. Our order-linking feature does not replace those platform terms.
We may update these terms prospectively by posting a revised version and date. Terms applicable when an order was placed will continue to govern that order unless a change is required by law or agreed with you.
These terms are governed by the laws of Singapore. The parties should first try in good faith to resolve a concern directly. Nothing prevents either party from using any court, tribunal or consumer process available under applicable law.
Questions can be sent to andyshopsg@gmail.com.