Claim Installation Video

Verify your purchase first

Enter your full marketplace order ID, choose the platform, and provide your email. If the order matches, we will create your guide account automatically and email you a link to set your password.

Important: Enter the order ID, not the delivery tracking number. Shopee tracking numbers commonly start with SPX/SPXSG; Lazada tracking numbers may start with LZSG.

For Carousell, walk-in, or direct purchases, choose Others and enter the complete order or claim ID provided by Andy's.

If you bought through Shopee and have any question or trouble claiming your guide, please contact us via Shopee chat so we can verify your purchase there.